A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the JM Gaming Malaysia Institute, please feel free to message us at our Facebook (JM Gaming Malaysia).
A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.
You will also have the ability to view your complete history of purchasing and donations made at JM Gaming Malaysia.
Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
If you have a valid promotional code, you may enter it in the "Coupon Code" or "Voucher Code" field directly beneath the shipping information. Be sure to click on the "Apply" button in order to have your savings calculated and applied to your order.
After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the "Review Order" button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Submit order" button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.
A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update cart" link.
A. To add a publication or other item to your cart, navigate to the page of the item you are interested in and then choose your desired version of that item (for Color, Switch, etc). When you click the “Add to Cart” link, you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order using the "Qty" field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order.
A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click "Update cart" in the lower-right corner to have your changes reflected.
A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the "Qty" header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.
A. If you have previously purchased a JM Gaming Malaysia products, then you may have opted to create a personal account in our system. If so, you can access this account by clicking on the “Log In” link in the upper bar of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by click on the "Request new password" tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
A. Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using weight or size measurement shipping module. View Shipping Rate
A.Please write, message to our Facebook Page (JM Gaming Malaysia), or whatsapp our Customer Service department with your changes at least a day before we shipping out the parcel. In your correspondence, include your order detail, new address, as well as any special instructions you might have regarding suspending delivery of your subscription. To contact us, please see our customer service information at the top of this page.
A. We accept four types of major credit cards (Mastercard, Visa), Online banking transfer, as well as Cash on Delivery (COD) on selected area and Purchase Orders (P.O.) from incorporated organizations. For COD arrangement, please contact our Customer Service department for arrangement.
A. We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to contact our Customer Service at Facebook (JM Gaming Malaysia). After you have chat with our Customer Service, please follow these three easy instructions to return your purchase:
1. Make sure the item is in resalable condition. We cannot refund or credit returned books that are marked or otherwise damaged.
2. Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned item so that we can issue the warranty and exchange product.
3. Ship the package back to us. Returns must be sent postpaid to:
JM Gaming Malaysia
No 38, Jalan Saga 20, Taman Saga, 68000 Ampang, Selangor
If you have additional questions about our returns policy, please message to Customer Service at our Facebook (JM Gaming Malaysia)
A. Defective item (e.g., keyboard same key no functions or LED not working, mouse no functions after plugin computer) may be returned for a replacement. They must be reported and returned within 14 days of the receive date. To report a defective item, please contact our Customer Service using the information provided at the top of invoice (Order Number) or fill up the warranty form at Contact Us, follow by our Return and Exchange Policy.
A. All orders are shipped from our store within 24 hours of the order being placed. Purchases shipped anywhere in the continental West Malaysia (Semenanjung Malaysia) will arrive within 2-3 business days of the order date. Orders being shipped from East Malaysia (Sabah or Sarawak) generally arrive within 3-5 business days of the order date.
A. view the step at here
A. You can download the driver at here