Thanks for shopping at JM Gaming Malaysia.
If you received the item in defect condition with your purchase, we’re here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
If the goods/products have been used or damaged by the customer, there will not be any refund.
We will immediately notify you on the status of your exchange after inspecting the item. If your return is approved, we will initiate an exchange process with similar product. You will receive the item within a certain amount of days. For more information in this section Terms & Conditions.
You will be responsible for paying for your own shipping costs for returning your item after the 14 calendar days. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. JM Rainbow SDN BHD will also not be responsible if your shipment is lost during the return transit.
Contact Us If you have any questions on how to return your item to us, contact us